Shoe Care

Customer Story: Your Role As The Shoe Owner

Mary W. Omondi sent us great tips on the role you play as a shoe owner, on Facebook. This is what she had to say:

Shoe maintenance is all about me/ the wearer. Do you wear those Bata sandals when fetching firewood? Do you wear canvas or your school Toughees to the river? Do you wear your pumps while walking long distances or during field work or soak the canvas shoes in Jik water/ or water used to clean clothes? That is how they only last a month or less…

Source: DecoSimpic

Shoe Rack idea. Source: DecoSimpic

How to take care of your shoes

The first, easiest and most important thing you can do for your shoes is putting them on shoe trees when you are not wearing them. This helps the shoes expel moisture (sweat, rain water, etc.) and fend off creasing by holding the shoes’ shape.

Shoe horns help preserve the shape of the counter and quarter (the parts that often go around your heel) and can be acquired at affordable prices.
Another simple and easy thing you can do is wipe your shoes down after every use with a towel or brush. It will help keep them free of dust and dirt and can help take out minor stains and scuffs. Additionally, on leather shoes this can help maintain the shine of the leather.

If your shoes are made of leather they will, from time to time, need more than just a simple wipe down. Leather needs to be conditioned, moisturized and polished to help prolong its life. You can do this yourself, or you can have someone do it for you. Patent leather and suede do not need to be polished.

Suede cannot be polished or wiped down. Instead, brush it off using a stiff bristled brush. Suede can also be protected and cleaned more thoroughly using certain solutions when needed.
Shoe Care
Do no drive in your heels! Simple. The stress that driving in high heels puts on the heel is terrible for your shoes. I also cannot imagine that it is comfortable in the least.

That closet floor looks so good with all of your shoes strewn about. But it looks so much better when they are organized. A simple shoe rack will help keep your shoes more organized and protect them from unnecessary abuse. Alternatively, you could store them in shoe bags or shoe boxes.

Shoe care should not just focus on the upper of a shoe. The sole is also important. If your heels (or other shoes) are leather soled, affixing a thin rubber sole can help extend their lifespan as well as give them more traction in inclement weather and slippery bar floors.
Water, snow, and especially road salt are all bad for shoes. Do what you can to limit your exposure to these hazards.

Those little rubber tips on the end of your heels are God’s gift to hardwood floors. Without them the metal of the heel digs into even the hardest of hardwoods. Keep those tips on if at all possible, and replace them when worn — they can also affect the comfort of your heels.

This point focuses more on saving your feet rather than your shoes. But all shoes take time to break in; sometimes it helps to wear them around the house for a few hours before wearing them to work for a full day or out for a night. Your feet will thank you in the morning.

The logic is rather simple. Spend a few hundred shillings on a pair of shoes, why not take care of them? It will only take a few extra seconds when putting your shoes on and taking them off; which in the long run could extend the life of your shoes by months, if not years. Which will, over time, save you hundreds, if not thousands of dollars.

Have a story? We would love to hear and share it on this blog and other platforms! Talk to us through Facebook, Twitter or email.

Happy Customer: Today I Will Get Some Sleep

You have been a Bata customer for many years and you have a favourite shoe that you can’t get any more. It is our duty to reconnect you- think of us as your Ginny.

Jack Sangura a resident of Kitale had an Easter wish. He wanted his favorite shoe and who better than Bata Home to make his wish a reality. He contacted us and informed us about this and even posted a photo of the shoe.

These were his sentiments:

824-4291I have been wearing Bata shoes all my life. Two of my favorite brands are out of stock in Kitale. How do I get 824-4291 size 10? I have never worn any other design apart from this Bata Shoe. This shoe, may I say was designed with me in mind! It is simple, comfortable, long-lasting, and the only shoe that clearly stands out in its category. You can wear it virtually with anything and anywhere; in the office, on a golf course, in the field, because it is both casual and official. Not to mention that it is pure leather and has a rubber sole.

At the time, Jack thought that the shoes were out of production, and was asking us to bring them back…. imagine his pleasant surprise when he realized they were still available! Sadly, the shoes were not available in Kitale.

But that’s what Bata Home does!

We sent the shoes to our outlet in Kitale..where he went and bought his favourite shoes! He sent us a photo:




I got the shoes!
Thank you! Now, today I will get some sleep!
I simply love this shoe..
What a superb mood to start my Easter!
Thank you Bata!

Happy customer. There is nothing that means more to us than a happy customer.

Do you have story you would like to share with us? Why not slot it in the comment section below or email us on !


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“World Class Customer Care”

There is nothing as inspiring to an organization as a satisfied customer. Especially when the customer takes time off to write a note of thanks for good service.

Now, there are several ways you can enjoy the Bata customer experience~ We are on Facebook, Twitter, This Blog, on phone ( 0 2 0 2 5 9 2 9 4 8 / 0 7 2 6 – 6 6 8 9 4 1) and, as always, you can visit any Bata shop near you.

Jay’s story:

Mr. Jay Maina had called from Sweden requesting to know if two pairs of shoes could be delivered to his parents in Kiserian in the outskirts of Nairobi during Easter.

He had made payment online and requested if the shoes could be picked from a Bata store by his Father Mr. John Maina on 30th March.

This was successfully organized by the Bata Home sales team together with with the Bata Maasai Mall staff and indeed Mr. John Maina picked the shoes on the said date from Bata Maasai Mall. Mr. Jay Maina was very pleased  :

From: jaykmaina
Sent: Saturday, April 06, 2013 4:38 AM
Subject: SV: Order 10120_ _9

Dear Bata Online Sales team ,

Thank you so much for the assistance….that was 1st class customer care!


You might be far from home, but that doesn’t mean you can’t send your love home by having us deliver Bata shoes and accessories to loved ones.

And we can guarantee, you will have a good story Jay.

Have you tried our BATA HOME (online shopping) service? How has your experience shopping with Bata been? Comment below, or send your story to: customer.service.kenya at