Introducing…BATA CLUB! Get 50 Bonus Points on Registration!

Bata Club

The long awaited Bata Loyalty Club is here!

Bata has been part of most Kenyan families since 1939,and the steps we have made are entirely attributed to you-our customer. We value you! And so, Bata Club is here to show our appreciation.

We want it to be fun, so:

  • We don’t want you to fill your wallet with cards- your phone is your card and your phone number is your member number.
  • Registration is absolutely free, by dialing *384*2#
  • You get 50 bonus points on registration.
  • You earn 3 points for every Sh. 100 spent.
  • You earn points every time you shop at Bata.
  • You can redeem your points for shoes or other items at your convenience once you hit the minimum points.
  • You get deals specially made for you.
  • You get VIP access to invite-only Club events by Bata.
  • A web portal and phone apps are currently under development-you can check out your points and special deals any time.

Join today!

Bata Club

More Info and FAQs


Happy Customer: Today I Will Get Some Sleep

You have been a Bata customer for many years and you have a favourite shoe that you can’t get any more. It is our duty to reconnect you- think of us as your Ginny.

Jack Sangura a resident of Kitale had an Easter wish. He wanted his favorite shoe and who better than Bata Home to make his wish a reality. He contacted us and informed us about this and even posted a photo of the shoe.

These were his sentiments:

824-4291I have been wearing Bata shoes all my life. Two of my favorite brands are out of stock in Kitale. How do I get 824-4291 size 10? I have never worn any other design apart from this Bata Shoe. This shoe, may I say was designed with me in mind! It is simple, comfortable, long-lasting, and the only shoe that clearly stands out in its category. You can wear it virtually with anything and anywhere; in the office, on a golf course, in the field, because it is both casual and official. Not to mention that it is pure leather and has a rubber sole.

At the time, Jack thought that the shoes were out of production, and was asking us to bring them back…. imagine his pleasant surprise when he realized they were still available! Sadly, the shoes were not available in Kitale.

But that’s what Bata Home does!

We sent the shoes to our outlet in Kitale..where he went and bought his favourite shoes! He sent us a photo:




I got the shoes!
Thank you! Now, today I will get some sleep!
I simply love this shoe..
What a superb mood to start my Easter!
Thank you Bata!

Happy customer. There is nothing that means more to us than a happy customer.

Do you have story you would like to share with us? Why not slot it in the comment section below or email us on !


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“World Class Customer Care”

There is nothing as inspiring to an organization as a satisfied customer. Especially when the customer takes time off to write a note of thanks for good service.

Now, there are several ways you can enjoy the Bata customer experience~ We are on Facebook, Twitter, This Blog, on phone ( 0 2 0 2 5 9 2 9 4 8 / 0 7 2 6 – 6 6 8 9 4 1) and, as always, you can visit any Bata shop near you.

Jay’s story:

Mr. Jay Maina had called from Sweden requesting to know if two pairs of shoes could be delivered to his parents in Kiserian in the outskirts of Nairobi during Easter.

He had made payment online and requested if the shoes could be picked from a Bata store by his Father Mr. John Maina on 30th March.

This was successfully organized by the Bata Home sales team together with with the Bata Maasai Mall staff and indeed Mr. John Maina picked the shoes on the said date from Bata Maasai Mall. Mr. Jay Maina was very pleased  :

From: jaykmaina
Sent: Saturday, April 06, 2013 4:38 AM
Subject: SV: Order 10120_ _9

Dear Bata Online Sales team ,

Thank you so much for the assistance….that was 1st class customer care!


You might be far from home, but that doesn’t mean you can’t send your love home by having us deliver Bata shoes and accessories to loved ones.

And we can guarantee, you will have a good story Jay.

Have you tried our BATA HOME (online shopping) service? How has your experience shopping with Bata been? Comment below, or send your story to: customer.service.kenya at