Happy Customer: Today I Will Get Some Sleep

You have been a Bata customer for many years and you have a favourite shoe that you can’t get any more. It is our duty to reconnect you- think of us as your Ginny.

Jack Sangura a resident of Kitale had an Easter wish. He wanted his favorite shoe and who better than Bata Home to make his wish a reality. He contacted us and informed us about this and even posted a photo of the shoe.

These were his sentiments:

824-4291I have been wearing Bata shoes all my life. Two of my favorite brands are out of stock in Kitale. How do I get 824-4291 size 10? I have never worn any other design apart from this Bata Shoe. This shoe, may I say was designed with me in mind! It is simple, comfortable, long-lasting, and the only shoe that clearly stands out in its category. You can wear it virtually with anything and anywhere; in the office, on a golf course, in the field, because it is both casual and official. Not to mention that it is pure leather and has a rubber sole.

At the time, Jack thought that the shoes were out of production, and was asking us to bring them back…. imagine his pleasant surprise when he realized they were still available! Sadly, the shoes were not available in Kitale.

But that’s what Bata Home does!

We sent the shoes to our outlet in Kitale..where he went and bought his favourite shoes! He sent us a photo:




I got the shoes!
Thank you! Now, today I will get some sleep!
I simply love this shoe..
What a superb mood to start my Easter!
Thank you Bata!

Happy customer. There is nothing that means more to us than a happy customer.

Do you have story you would like to share with us? Why not slot it in the comment section below or email us on customer.service.kenya@bata.com !


Like this blog? Please click here to vote it the Best Corporate Blog in the BAKE AWARDS.


How To Simply Locate Products on www.batakenya.com

By now you know you can shop for shoes from the comfort of your room through Bata Home, right? You can, and the shoes are delivered to your doorstep!

Does this sound complicated? It isn’t!


Visit www.batakenya.com

This is the Home Page:

BataKenya Home Page

Direct View:

You can click on any of the images on the Home Page to go directly to the shoes(on the image) page.

Category selection

At the top, you can easily select the category(Ladies, Men, Kids, etc) you are interested in. When you hover your cursor on the category you are interested in, you will see the Sub Categories(Casual, Dress, Boots, etc) and Brands. Here, we have just pointed at Ladies:


Go to the Exact characteristics you are looking for.

You can easily refine your search to the exact features you are looking for.

Sub Category:

Let’s say you want an official Ladies Wedge…

Define search

….and the brand you want is Marie Claire

Here you will find the various brands that are availabve under this category


Click on it

…Worth between Sh. 1499 and Sh. 2000

This shows you the minimum and the maximum prices of shoes. o select a range, simply drag the selection.


Just Drag

…Size 5

This gives you the sizes available. To see shoes available in your size, simply click your size and all shoes in your size will appear.

Just Select

Just Select

….In either Colour Blue or Black

You don’t have to view all the shoes when you want to select a certain colour for an event. Simply select the colour you are looking for and all the shoes you will see will be in your preferred colour!



If you know the name of the shoe or the article number…or some description( say running shoes) , simply search at the top!

Type and ENTER

Type and ENTER

Now that you know, head over to www.batakenya.com and shop! shop! shop! Delivery is FREE for orders above Sh. 2000.

There you go!


Call This Number To Order Bata Shoes : 0 7 2 6 – 6 6 8 9 4 1

We continue to receive and process orders daily through our website www.batakenya.com.  See it online , buy it online! Modes of payment that can be used on our website include M-Pesa , Airtel Money , VISA and Mastercard.

Click here to shop online now

In addition to being able to place your order online by following these steps , you have also been able to order online through our help desk hotline 0 2 0 – 2 5 9 2 9 4 8.

Now introducing a new number through which you can order : 0 7 2 6 – 6 6 8 9 4 1

Call us. FREE delivery in Kenya on all orders above Kshs. 2000. and you can also pick the shoes from your nearest Bata shop!

How To Buy Shoes Online On www.batakenya.com

Let’s start by defining Bata Home, to those who are new here , shall we? Bata Home is a service that allows you to buy shoes online and have Bata deliver to your home, office, or to your friends and family wherever they are , be it Moyale or Russia.

Since inception late last year, we have delivered hundreds of pairs to hundreds of satisfied customers worldwide, and they always come back! Bata Home is addictive…..oh the bliss of online shopping. There are three ways you can enjoy the convenience of Bata Home.

1. You can order from the website

Login to www.batakenya.com , and choose from our catalogue containing over 1000 different shoe and accessory designs. Here is how :

2. You can order by phone

Identify the shoes you would like to buy, and call the Bata Home / customer service hotline (020 2592948) and we will facilitate your purchase.

3. You can order via social media

Place your order through Facebook, Twitter, Google + or by using the contact box to the bottom right of this blog. We will then send you an e-invoice which is simply a link you will click to make payment online through Pesapal. Once payment is received (takes an instant ), we process your order and deliver it where you tell us.

Icing on the cake?

  • For purchases above Sh. 2000, delivery is FREE within Kenya!
  • We use the perfectly simple and secure Pesapal for our online payments which include M-Pesa, Airtel Money, Yu Cash, Visa, Master Card, Equity Mobile, MTN Money, Pesapal e-Wallet, among others.
  • Delivery is done within 3 days and you can track your shipment.

Anything we missed? Go ahead. Just ask.


12 Interesting Things That Happened in 2012

Happy new year to you all! Glad to have you back. They say , you can move much further forward , if you look back and appreciate how far you have come.

Let’s take a moment to briefly look back at 12 interesting things that happened on this blog in 2012.

Looking back…

We started the year on a light note and weighed in on how to survive January (advice still holds by the way ;) ).

Being a leap year, in February 29 , we dug into our Bata history and culture and brought you 29 random things about Bata. Did you know that Bata serves over 1 million customers everyday worldwide , or that you get a 15% discount on all purchases made at our Limuru shop? Well , click the above link to learn more of our rich heritage.

In April we gave you tips on what to wear and even more importantly , what NOT to wear on a first date.

In May we introduced Kikoi canvas which became an overnight hit. Now every third lady you meet has a pair or two of Kikoi canvas or has at least thought about having a pair! Our canvas factory in Limuru has been tirelessly working to satisfy the demand for the same , ever since.

Being the month of mothers day we took time to tap into moms’ wisdom by running for the second year in a row ,mama knows best campaign on our Facebook and Twitter . In this campaign we asked you to share one piece if advise your mom had shared with you The advice ranged from general advice about life (take time to know your neighbors  , to threats (I can whip you , you are still my child! :) ) to where (not) to find a suitor!… Read this (very!) informative post . 

The highlight of the month was winning the Best corporate blog award at the gala organized by Bloggers Association of Kenya (BAKE) at the Nairobi Serena hotel. The 2013 awards are now underway. At this point we strongly suggest that you click here and nominate this blog for BAKE’s best corporate blog 2013!

In June we hinted about an interesting project we were working on : ladies’ Safari boots , that were to be part of the premium Safari collection. On a very sad note, we said goodbye to our colleague who until his passing on , was doing our website photography….living his passion.

In August we introduced Bata Home to you - our e-commerce & home delivery service – whose formal launch was done at a cocktail at the Sankara hotel. We gave you 10 reasons why you ought to be shopping online. If you haven’t , we invite you to visit our online shop and try our home delivery service.

Towards the end of the year we informed that the premium Safari collection was now available in our retail stores across the country and of course in our online store. We shared with you tips on how to look your best at the office end-of-year party.

Hello 2013!

Forget about the number 13 being jinxed , at Bata we are enthusiastic about this year and as such , have plenty of of new projects lined up for 2013 , that you will get to know about through this blog. We look forward to interacting with you not only through this blog , but also , through our website , our Twitter page , our Facebook page , our Google plus page and we are even on Pinterest!

We wish you dear reader a splendid 2013!

Feel free to drop a comment below and tell us what you would like to see more of , on this blog this year. We would love to hear it.

Click here to nominate Bata Kenya shoe blog for best corporate blog award , 2013 .

Sundrops Re-invented!

Attention ladies! What you have in the past known as Sundrops is now Bata Classic.

Bata Classic

The Bata Classic collection consists of canvas laced shoes that come in mostly black and white and other colors like red and purple.

Sundrops on the other hand , is our new brand of ladies shoes made using the ‘stitch and turn’ technique.

Sundrops is a casual range of ladies shoes designed to carefully combine distinct style , luxurious comfort and durability. Click here to view collection , shop online & enjoy FREE DELIVERY.

Suggested reading : 10 reasons why you should shop online with BATA HOME

10 Reasons Why You Should Shop Online With Bata Home

It has been a month now since we launched the Bata Home service . Bata Home is essentially , e-commerce + home delivery. How it goes is that you visit www.batakenya.com , make your purchase and we deliver the items you have bought to your doorstep for your comfort and convenience…
Here are 10 reasons why you should try out this great service!
  1. Convenience - From the comfort of your living room or your comfy office chair , you can make your order. See it online ; buy it online.
  2. 24 hour shop – You can shop any time you want. We don’t close.
  3. VarietyChoose from a wide range of shoes , bags , belts and other accessories available for you at the click of a mouse.
  4. No queues.
  5. Free shipping! – Enjoy FREE SHIPPING to your home or office for orders above Kshs. 2000.
  6. Let’s find it for youLeave the headache of hopping from shop to shop looking for the desired size or color to us.
  7. Send love home with Bata HomeFrom anywhere in the world , buy your loved one shoes and we’ll deliver to them. Just shop and leave the rest to us.
  8. Save time.
  9. We are flexible – Pay with M-PESA , Airtel Money , VISAMasterCard.
  10. We are reachable – In case of any questions comments , or clarifications , you can reach us on 020 2592948 during working hours , or e-mail us anytime on bata [dot] homedelivery [at] bata [dot] com.