Shoe Care

Customer Story: Your Role As The Shoe Owner

Mary W. Omondi sent us great tips on the role you play as a shoe owner, on Facebook. This is what she had to say:

Shoe maintenance is all about me/ the wearer. Do you wear those Bata sandals when fetching firewood? Do you wear canvas or your school Toughees to the river? Do you wear your pumps while walking long distances or during field work or soak the canvas shoes in Jik water/ or water used to clean clothes? That is how they only last a month or less…

Source: DecoSimpic

Shoe Rack idea. Source: DecoSimpic

How to take care of your shoes

The first, easiest and most important thing you can do for your shoes is putting them on shoe trees when you are not wearing them. This helps the shoes expel moisture (sweat, rain water, etc.) and fend off creasing by holding the shoes’ shape.

Shoe horns help preserve the shape of the counter and quarter (the parts that often go around your heel) and can be acquired at affordable prices.
Another simple and easy thing you can do is wipe your shoes down after every use with a towel or brush. It will help keep them free of dust and dirt and can help take out minor stains and scuffs. Additionally, on leather shoes this can help maintain the shine of the leather.

If your shoes are made of leather they will, from time to time, need more than just a simple wipe down. Leather needs to be conditioned, moisturized and polished to help prolong its life. You can do this yourself, or you can have someone do it for you. Patent leather and suede do not need to be polished.

Suede cannot be polished or wiped down. Instead, brush it off using a stiff bristled brush. Suede can also be protected and cleaned more thoroughly using certain solutions when needed.
Shoe Care
Do no drive in your heels! Simple. The stress that driving in high heels puts on the heel is terrible for your shoes. I also cannot imagine that it is comfortable in the least.

That closet floor looks so good with all of your shoes strewn about. But it looks so much better when they are organized. A simple shoe rack will help keep your shoes more organized and protect them from unnecessary abuse. Alternatively, you could store them in shoe bags or shoe boxes.

Shoe care should not just focus on the upper of a shoe. The sole is also important. If your heels (or other shoes) are leather soled, affixing a thin rubber sole can help extend their lifespan as well as give them more traction in inclement weather and slippery bar floors.
Water, snow, and especially road salt are all bad for shoes. Do what you can to limit your exposure to these hazards.

Those little rubber tips on the end of your heels are God’s gift to hardwood floors. Without them the metal of the heel digs into even the hardest of hardwoods. Keep those tips on if at all possible, and replace them when worn — they can also affect the comfort of your heels.

This point focuses more on saving your feet rather than your shoes. But all shoes take time to break in; sometimes it helps to wear them around the house for a few hours before wearing them to work for a full day or out for a night. Your feet will thank you in the morning.

The logic is rather simple. Spend a few hundred shillings on a pair of shoes, why not take care of them? It will only take a few extra seconds when putting your shoes on and taking them off; which in the long run could extend the life of your shoes by months, if not years. Which will, over time, save you hundreds, if not thousands of dollars.

Have a story? We would love to hear and share it on this blog and other platforms! Talk to us through Facebook, Twitter or email.

“World Class Customer Care”

There is nothing as inspiring to an organization as a satisfied customer. Especially when the customer takes time off to write a note of thanks for good service.

Now, there are several ways you can enjoy the Bata customer experience~ We are on Facebook, Twitter, This Blog, on phone ( 0 2 0 2 5 9 2 9 4 8 / 0 7 2 6 – 6 6 8 9 4 1) and, as always, you can visit any Bata shop near you.

Jay’s story:

Mr. Jay Maina had called from Sweden requesting to know if two pairs of shoes could be delivered to his parents in Kiserian in the outskirts of Nairobi during Easter.

He had made payment online and requested if the shoes could be picked from a Bata store by his Father Mr. John Maina on 30th March.

This was successfully organized by the Bata Home sales team together with with the Bata Maasai Mall staff and indeed Mr. John Maina picked the shoes on the said date from Bata Maasai Mall. Mr. Jay Maina was very pleased  :

From: jaykmaina
Sent: Saturday, April 06, 2013 4:38 AM
Subject: SV: Order 10120_ _9

Dear Bata Online Sales team ,

Thank you so much for the assistance….that was 1st class customer care!


You might be far from home, but that doesn’t mean you can’t send your love home by having us deliver Bata shoes and accessories to loved ones.

And we can guarantee, you will have a good story Jay.

Have you tried our BATA HOME (online shopping) service? How has your experience shopping with Bata been? Comment below, or send your story to: customer.service.kenya at

Old School is back with Northstar : What do you remember?

Remember back in the day when clubs were called Discos?

When the typewriter was still a brilliant piece of technology ;

and phone booths were functional.

When T.V. sets were in black and white ;

When Rambo, Commando and Walker Texas Ranger were our heroes;

Even way before Windows 95..

Northstar was there! And it has stood the test of time. Our new Northstar collection brings

back the memories.

What do you remember?

Mums, When is the the right age for a child to wear high heels?

Schools are closed. Our little darlings are home. They seem to grow a bigger each passing day and so are their demands!

Says Belinda : “My daughter is crazy about high heels! She wants high heels and will hear none of it when I explain that she can not wear heels yet. I mean, she is (ONLY)5! My little girl wants high heels but I don,t think her little bones are ready. Besides, heels are meant to make the wearer look sexy. Children are NOT supposed to be sexy! “

Tell me mums, (and dads!) when is the right age for a child to wear high heels? Do you buy high heels for your young daughters? Do share by leaving a comment below..

A Note To My Father

A couple of weeks ago, for Father’s day, we asked you to share with us what you would say to your father for if you sent him a Thank You note.

You responded by sharing lots of encouraging and some very emotional messages that you would send to the men in your lives you have called dad.

As we did with Mother’s Day, here we share some of the Thank You Messages :

“I know the factors that make a dad now. The strictness, the watchful eye, the encouragement, the responsibility, the being there… I am one myself now. But I look back and try to see how best I could e better father and dad. We the best of pals now, laughing about all good old days, talking about the future. Thank God you still here to direct me all the way. Ahsante sana. Love you dad.” – Jon Binale

“Thank you father for if you were still alive, you would still be looking after me so well just like you did for the 19yrs we were together. RIP.” – Wakanyi Muigai

“Before i even thank u dad, I thank God because i believe without God there would be no fatherly love back on earth, so am taking this chance to thank you God for bring this handsome looking man, loving, caring, friendly man in to our lives – and that happens to be you dad ”Greyson mwasi”. You took that chance of being a father at the same time a mum to us, when she left us, u have always been strong and given us the love, care, support, and not forgetting your tender shoulders to lean on when things seemed to be so rough and tough to us. You made us not regret the fact that mummy left us for good, you made us feel that life is always at ease, and we have to move on. You are the greatest gift that God left us. Papa, you have given us a reason to put on a smile again. Once more, cheers dad for the great job u have done, mwaah!” – Shalet Mkamzungu

“Thank you dad for being in my life since i was i second old until now..for accepting your part in raising me & having to tolerate me in ma wrong doings.Thank you for stream lining me when i went wrong. You are just the best dad ever & no one can beat that. You are a very important part of my life & you know that..Despite ma wrong doings, you still assure that you love me & you are my dad. I’d do anything for you dad. Anything.  Love you so much & I miss you a lot. Love you dad!” – Princess Rabdi

“Thank you daddy for raising me to be a leader everywhere I go, be it in high school or in the University, you have taught me to be responsible by letting me pass through some challenges that have made me to be strong and believe myself. God bless my Dad MR.NJENGA.” – Winnie Njenga

“Thank you father for being there for me even when mum left, you took me to school every day, plaited my hair, ironed my uniforms, brought lunch for me and taught me how to cross the zebra crossing, in secondary even when I failed you never gave up on me, you came for all my parents and visiting days. As far as i can remember u bought me Bata shoes every time because I would step on them and not brush them up so as to look old by the end of the term. You took me to the best University in Kenya and taught me the best thing that u can offer me in life is education and one I can rely on is God. Thank you.” – Lyssette Chidichidi

“ Thank you dad for the 14 years you raised me, even though you passed on for 18yrs now, your memory and legacy lives on in us your children, thank you for teaching us discipline, hard work, and perseverance and determination i believe if you could see us you would be proud.” – Kenneth Muiruri Charagu

“If it weren’t for you I wouldn’t have bn born Thank u Dad, even though I don’t know u.” – Tony Waweru

“Thank you father for everything i can’t recall all u did for me since most of the times were the ones i didn’t know myself but the greatest of all i give thanks is making me to be a better person ,moulding me and discipline. Thanks Dad may God bless you.” -Mwihaki Wa Hity

“Thank father for being my second God, you made sure i went to the best worked so hard to buy me a bata shoe and socks. Thanks because i finally got a job and you will always wear the safari boot you love. I will always buy you coz upto were i am its you daddy. i love you sooo much.” – Cecilia Benson

“Dear dad…
your hands were soft & kind when I was crying
your hands were hard as steel when I’d done wrong,
your hands weren’t that gentle, but there was always love in them
being the man you made me be, I have l; learnt that
and that it is easier for a father to have children
than for children to have a real father.” – Stephen Ndeti

“You left us alone with our mum when we were young, u disappeared in our lives when we needed you most. Mum struggled so hard to bring us up, with all the pain n suffering she managed to bring the 5 of us up! I will be lying to the world if I say I love you, when my heart is filled with agony. I only thank you because were it not for you, I would not have been born.” – Rodah ‘D’ Swittest

“I don’t know what to say because I have never experienced any love from him. All I can say is that you made my mum strong gave her courage to do what a man was supposed to have done. If u were not there I would not have been in existence, so thank you.” – Kate Qutie Nyambura

“Special thanks for my dad for the following: My birth, taking care of me, educating me, training of business aspects. Lastly for teaching me how to keep money.” – Khalfan Komba

*How about you? What do you thank your father for?


There Is Only One King In The Jungle!

Its wearers, both from Kenya and the the rest of the world, pay glowing  tribute to the indisputable king – the Bata Safari boot. Built to withstand tough terrains while still providing great comfort to the wearer, the Safari boot, hand stitched at the Bata Limuru factory has been a Kenyan icon for decades.

Kenyan Icon

In an article by the Business Daily writer Mwenda wa Muchemi writes, “Whether dominating the view on an overhang billboard or perched patiently on a shelf waiting for a suitor, Bata’s Safari Boot is an undisputed Kenyan icon. Wherever it travels, it easily conjures up the image of Kenya.”

Safari boot is known and loved by Kenyans and is a favorite for men, children and lately, for women too. With time, the Safari boot range has expanded to include the Safari Hair-on and the new Safari slip-on that has become the casual footwear choice for those who prefer the slip-on to its lace-up counterpart.


- Buy Safari boots online

- Read how to care for Safari boots

- View the whole Safari boots range

- Become a Fan of Safari boots on Facebook

Only One King

Available in all Bata stores Safari boots continue to offer unmatched quality and value to their wearers. Identify genuine Safari boots by the Safari logo.

The king roars and the rest bow down in honor, because none of them even comes close. The legend that is the Bata Safari Boot lives on.

There is only one king in the jungle – Safari boots, the boots that say you know Africa!

“I bought my first pair of your safari boots over fifteen years ago. They still give me good service! I’ve had them resoled and a couple holes repainted, and they are still rugged and comfortable. Bought another pair 3 yrs ago and wear them to work”. – Debbie Hoyt .

My Bata shoe story : Hair-on Safari Boot

My Bata shoe story:

When I was in Nairobi in October last year, I was looking for a pair in cowskin, but didn’t succeed. However, every staff I met did theirs to help, and even the guys at Twitter tried to locate a pair, before I left for Dar es Salaam.

Keep it up!


Hi Pernille, We appreciate!

Hope you finally got a pair though,no? – Bata Kenya

To share your Bata Shoe story send an e-mail to bata[dot]marketing[at]bata[dot]com