Picture this : You have a function tomorrow and you don’t have the right shoes to wear. You are held up in the office and are also not in a position to go to look for the shoes in the stores. What do you do?
It was Friday, around mid-morning and Kevin had a team–building event to attend on the following day – Saturday morning. He wanted shoes for the exercise and had only a rough idea what shoes these would be…
Kevin called our Customer Service hotline: 0 72 6 – 6 6 8 9 4 1 and explained his predicament. Based on the nature of event, we advised on the most suitable type of Sports shoes to take. Since he was didn’t have time to go to a Bata shop , we asked him to buy online and we would deliver to his office.
Read more: How to buy online at Bata
Same Day Delivery
Having settled on the shoe and the option of buying online and paying via M-Pesa , the next challenge was…..would we deliver the dame day?? We asked him to try us! The shoes were in his office in three hours! And a very pleased Kevin wrote to us :
From: Kevin Rabare
Sent: Wednesday, November 13, 2013 10:19 AM
Subject: Sports Shoes
Bata Home Team,
I was greatly impressed by your home delivery service. You were of great help and reliable.
I look forward to doing more business with Bata.
Moral Of The Story: If you have a shoe emergency ,call Bata Customer Service on 0 7 2 6 – 6 6 8 9 4 1. The Customer service / Bata Home delivery team is always at hand to assist.
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