Ever worn a shoe that’s a size too small? Suddenly ALL your problems pale in comparison when you have a pinching shoe on your foot! A size bigger equally becomes a burden (sometimes literally!).
Today we take a moment to address some FAQ about shoe sizes. Fell free to add your question on the comments and we shall address it as well.
I love this shoe and can’t get my size in any of your shops. Can you help?
We get this question a lot. The good news is that just because you do not get the shoe in several stores it doesn’t mean that it is not available. It might not be in stock in Mombasa ,, for example but we might have it in Kisumu or Bungoma.
What to do : If you cannot get a shoe you are looking for , check in our website catalog. The web catalog reflects the stock that is is a available in a a pool of Bata shops around the country. Shop online and we shall deliver to you.
Alternatively , you can message us through any of our Social media networks( Facebook, Twitter, Google + or this blog) or a call our dedicated hotline is 020 2592948 and we will help locate the items for you.
I bought some shoes for myself /for someone and but unfortunately they are not my/their size. What do I do?
It is always advisable to fit both shoes in the shop, before buying. But, sometimes you may not be in a position to – maybe you are buying them for someone else, or you bought them online and didn’t get the size right.
What to do : We are happy to exchange the shoes for you at any Bata retail shop, if you have your receipt with you + if they are in their original “sellable” condition.
How do your sizes compare with American sizes?
Our sizes are UK / English sizes. To convert English sizes to American sizes add 1 and a half. For example size 7 UK , will be size 8.5 American.
I am looking to buy a shoe size 4.5 /6.5…..?
Unfortunately we do not make half sizes , at the moment.
If I buy shoes online and they do not fit , what happens?
What to do : When this happens , there are two options. We will let you exchange the shoes at the a Bata retail shop convenient for you. This will give you an opportunity to actually fit the shoes and get the one that fits right.
Option two is we send our courier with the replacement pair and they will collect the pair that did not fit.
Do you have any question you would like us to address? Leave a reply /comment on this post. We are waiting!